Instagram DM automation for B2B outreach: sequences and a unified inbox.
Instagram DM automation integration via the official Meta Graph API. Run sequences, enrich handles to verified emails, and triage replies inside the unified inbox.
300M+
Contacts with verified data
1-click
IG Business connect
Unified
Inbox across channels
24/7
Safe send limits enforced
Everything you need to run Instagram outreach at scale.
DMs are the highest-intent channel in B2C and creator partnerships. Navigent makes them automated, compliant, and trackable across the full sequence.
Connect any Instagram Business or Creator account in one click through the official Meta Graph API v18 with OAuth scopes for instagram_business_manage_messages and pages_read_engagement.
Send direct messages at Meta's per-account thresholds (around 100 to 200 cold DMs per day on warmed accounts), with randomized 30 to 120 second delays and per-account warm-up curves.
Run multi-step DM sequences with conditional branches on opens, replies, story views, profile clicks, follow status, story mentions, and reaction sends, mixed with email and LinkedIn.
Triage DMs, story mentions, post comments, and reaction notifications in the unified inbox alongside email and LinkedIn threads with full lead context and AI reply drafts attached.
Enrich any Instagram handle into a verified work email, mobile phone, LinkedIn URL, company, role, and recent activity by matching against the 300M+ contact database at 60-70% accuracy.
Stay inside Meta's daily DM ceiling with per-account warm-up, randomized typing delays, and auto-pause on action-block signals or 'You can't message anyone else today' responses.
Personalize openers with AI tokens pulling the prospect's last 2 to 3 posts or stories so every first message references something they posted in the last 48 hours.
Rotate across several Instagram Business profiles in parallel under one workspace with per-account daily caps, regional residential proxies, and isolated reply inboxes per account.
Run creator and influencer pipeline mode: bulk-import handles, auto-enrich, score by follower count and engagement rate via the IG insights API, then sequence the top matches.
Label every reply with AI intent (interested, not now, wrong person, asking for price) and trigger HubSpot, Salesforce, Pipedrive, or Attio handoff on positive replies with one click.
Trigger Zapier and custom webhooks on every IG event (DM sent, DM reply, story mention, comment) so partnerships and ops teams build downstream automations without engineering.
Ship GDPR-ready data handling with EU or US residency, full audit log per workspace, and one-click contact deletion across DMs, enriched data, and analytics in under 24 hours.
Frequently asked questions
How do I connect Instagram DMs to Navigent.io?
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Connect a Facebook Page linked to an Instagram Business or Creator account through the Meta login flow inside Navigent. Setup takes about 2 minutes and uses the Meta Graph API.
Does Navigent support personal Instagram accounts?
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No. Meta only exposes the messaging API to Business and Creator accounts that are linked to a Facebook Page. Personal accounts must be converted to Business or Creator first.
What is the Instagram 24 hour messaging window?
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Meta requires that ongoing messages be sent within 24 hours of a user's last interaction. After that window, only approved human agent or message tags can be used to re-engage.
Can I automate Instagram DMs in Navigent?
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Yes. You can build rules for first replies, comment-to-DM, story reply triage, and CRM-driven follow ups, all routed through the unified inbox with per-account safe pacing.
Are Instagram conversations stored in the unified inbox?
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Yes. Instagram DMs appear in the same inbox as email, LinkedIn, WhatsApp, and SMS, with full thread history, contact enrichment, and CRM context on the side panel.
What Instagram permissions does Navigent request?
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Navigent requests instagram_basic, instagram_manage_messages, pages_messaging, and pages_show_list. No follower data, ads, or insights permissions are requested.
Which Navigent plans include Instagram DM?
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Instagram is included on every plan. Solo supports 1 connected Instagram Business account, Pro supports 5, and Agency supports unlimited accounts across workspaces.
Is Instagram outreach in Navigent GDPR compliant?
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Navigent stores only the data needed to manage conversations, encrypts it at rest, and supports deletion on request. Operators remain responsible for opt-in evidence and Meta Platform Terms compliance.
Your best customers already DM you. Reach the rest.
Launch your first Instagram sequence in under 10 minutes and see replies hit your unified inbox today.